Bus Éireann apologises for disruption on Monaghan-Dublin service

Bus Éireann says it’s looking at the possible introduction of extra services linking Monaghan with Dublin.

It follows complaints about the service in recent weeks which saw passengers waiting for up to four hours at Dublin Airport because buses were full.

Local man Jim McKay raised concerns about the Bus Éireann service linking Monaghan and Dublin last week after he and a number of others were left waiting for hours at Dublin Airport.

He claimed they were told they couldn’t be accommodated because a bus was full and they were forced to wait.

He explained more when he spoke to Northern Sound News last week:

In a response to a query submitted last week, Bus Éireann says it experienced “exceptional demand” on the service last Monday (August 12th).

It says its supervisory team “made a number of efforts to provide additional capacity” but was unable to do so. It’s apologised for the inconvenience caused.

It continues, saying Bus Éireann is reviewing the Route 32 service, “including the possible introduction of a limited number of departures later this year”.

Statement from Bus Éireann

We experienced exceptional demand on our Route 32 Dublin – Letterkenny Expressway service on Monday 12th August, 2019 from our terminus at Busáras and also at Dublin Airport. Our supervisory team made a number of efforts to provide additional capacity but were unable to do so. Any inconvenience caused to intending passengers is sincerely regretted. Bus Éireann have a team of customer service representatives at Dublin Airport to enhance the customer experience and assist with customer information. In addition, I can confirm that Bus Éireann are currently reviewing our Route 32 service provision, including the possible introduction of a limited number of additional departures later this year”.